For most claims, we will review and process the claim within 5 business days once all requirements are received in good order. Please note that some claims require an investigation so may take longer to review. See Claims requiring an investigation for additional information.
Payment is made according to instructions provided by the beneficiary. Please allow 3 to 5 days’ mailing time for check payments.
If anything is missing or incomplete that may delay processing, we will notify you within 5 business days and follow up as needed regarding outstanding issues which must be resolved for the claim to be paid.
To protect your privacy, we only communicate with the beneficiary (or beneficiaries), the beneficiary’s attorney, the servicing agent, or the funeral home (only for claims where benefits are assigned to the funeral home).