Claims Requiring an Investigation

Claims Investigation Requirements

An investigation is standard for the situations below. Claims for these situations take longer due to the time required to obtain and review records from various entities. We will notify you if such circumstances apply and keep you updated on your claim’s progress. Click each scenario for details and requirements.

Accidental deaths are only investigated when claim is filed for:

  • A policy with Accidental Death Benefit (ADB) Rider
  • A Guaranteed Issue Whole Life policy (but only if the date of death is within 2 years of policy issue or reinstatement date)
  • If either policy applies, the Accidental Death section of the Claimant’s Statement must be completed (provided in claims packet)

Customer Service

When you and your family need us, AIG is here for you.

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